Terms & Conditions

 

27th July 2026

 

Bluewater Home Watch

 

These Terms & Conditions apply to all services provided by Bluewater Home Watch. By instructing us to provide services, you agree to these Terms & Conditions.

 

 

1. About Us

 

Bluewater Home Watch provides professional property checks, keyholding and second home care services throughout Dartmouth, Stoke Fleming, Strete and surrounding villages.

 

 

2. Our Services

 

Services may include:

 

* Regular property inspections

* Holiday cover

* Keyholding

* Arrival preparation

* Departure close-down

* Storm checks

* Tradesperson access

* Delivery attendance

* Property reporting

* Additional agreed services

 

Services are provided only as agreed with the client.

 

 

3. Service Area

 

Our services are available within our advertised service area. We reserve the right to decline work outside this area.

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4. Property Access

 

The client agrees to provide safe and lawful access to the property.

 

Where keys, alarm codes or access instructions are provided, they must be accurate and up to date.

 

Bluewater Home Watch cannot accept responsibility for delays or failed visits caused by incorrect information or inaccessible properties.

 

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5. Property Inspections

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Our inspections are visual inspections only.

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We do not:

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* Carry out structural surveys

* Test electrical installations

* Test plumbing systems

* Carry out repairs unless separately agreed

* Guarantee that hidden defects or future problems will be identified

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Any concerns identified during an inspection will be reported to the client as soon as reasonably practicable.

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6. Inspection Reports

 

Reports may include written observations and photographs.

 

Reports are intended solely for the client's information and should not be considered a professional survey or insurance inspection.

 

 

7. Emergency Situations

 

Emergency support is offered on a best-efforts basis and cannot be guaranteed outside normal business hours.

 

If an emergency is discovered (including but not limited to water leaks, storm damage, break-ins or security concerns), we will make reasonable attempts to contact the client.

 

If immediate action is required to protect the property, we may arrange emergency assistance where reasonably necessary.

 

Any costs incurred remain the responsibility of the client.

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8. Tradespeople

 

Where we arrange access for contractors or tradespeople:

 

* We act only as a point of contact.

* We are not responsible for the workmanship, pricing, timescales or actions of independent contractors.

 

Any agreement for works is between the client and the contractor unless otherwise agreed.

 

 

9. Keys

 

Where we hold keys:

 

* Keys will be stored securely.

* Keys will never be labelled with the property address.

* Lost keys will be reported immediately.

 

Our liability relating to keys is limited to the reasonable cost of replacing the affected key where loss results from our negligence.

 

 

10. Client Responsibilities

 

The client agrees to:

 

* Provide accurate contact details

* Inform us of any changes to access arrangements

* Maintain adequate buildings and contents insurance

* Inform us of any ongoing building works or known property issues

* Keep utilities connected where necessary for agreed services

 

 

11. Fees and Payment

 

Charges are in accordance with our current pricing unless otherwise agreed in writing.

 

Invoices are payable within 14 days of the invoice date unless alternative payment terms have been agreed.

 

Late payments may result in suspension of services.

 

 

12. Cancellations

 

Regular monthly services may be cancelled by either party with 30 days' written notice.

 

One-off services may be cancelled free of charge up to 48 hours before the scheduled visit.

 

We reserve the right to charge for late cancellations where costs have already been incurred.

 

 

13. Limitation of Liability

 

While we exercise reasonable care and skill in providing our services, Bluewater Home Watch cannot guarantee that every issue affecting a property will be identified or prevented.

 

To the fullest extent permitted by law, our liability for any claim arising from our services shall be limited to the total amount paid by the client for the relevant service giving rise to the claim.

 

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

 

 

14. Force Majeure

 

We shall not be liable for delays or failure to perform our services where caused by circumstances beyond our reasonable control, including severe weather, flooding, road closures, power outages or other unforeseen events.

 

 

15. Privacy

 

Personal information is processed in accordance with our Privacy Policy.

 

 

16. Changes to Services

 

We reserve the right to amend services, pricing or these Terms & Conditions. Updated Terms will be published on our website.

 

 

17. Governing Law

 

These Terms & Conditions are governed by the laws of England and Wales.

 

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

Contact

 

Bluewater Home Watch

 

Email: hello@bluewaterhomewatch.co.uk

 

Telephone: 07351 204419

 

Website: www.bluewaterhomewatch.co.uk